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BCF Refunds

chrissy_fisher

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chrissy_fisher Newbie

chrissy_fisher

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hey guys i got a daiwa exceler spin reel from BCF about 6 months ago, and it has been kept in good pretty good nic since ( a couple of scratches), anyhow, i was casting some slugs on the weekend and was retrieving quite quickly in which i heard a click and didnt know what it was and from then on it was hard to wind and very un smooth...any one with good knowledge of reels know what it was it would be appreciated if u could comment...anyway i was just wondering if any one would know if BCF would give a refund or replacement???

thanks

chrissy_fisher

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noname Newbie

noname

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had a similar problem with mine a while back, my advice is, ring bcf, go in there whatever. get the daiwa phone number, and you send it to daiwa, NOT the store. they buggar you around.[not bcf directly] if still under warranty send the, or a copy of reciept with the reel. as the store in which you bought the reel will only send it forward. by dealing with daiwa direct, you post it and it gets delivered to your door. and any problems get sorted out with you, not 2nd hand imformation.

rob

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noname Newbie

noname

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i had a similar problem with a reel a while back, my advice is to get hold of daiwa's number[ from any tackle shop] give them a call, get their details and you send it to them, not the store. also send a copy of the reciept. and it will be delivered back to your front door. any dealings are done with you. you will not get a refund in any way shape or form. the store can only send the reel to daiwa for repair.

rob

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bootyinblue Newbie

bootyinblue

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Consumer law is something I am pretty passionate about as I see too many people ripped off with things.

Under the Sale Of Goods Act and Fait Trading if a good or service is a) not fit for the purpose it was intended B) not of merchantible quality, c) not as described (mail order stuff etc) then the consumer in entitled to a repair, replacement or refund. And this is the choice of the consumer.

If you have a complaint about a product or service, you should try and resolve it with the retailer. Its actually against the law for the retailer to refer you to the manufacturer.

In taking into considertation the amount paid for the item, and its intended life span I am sure between you and the retailer you can come up with a suitable solution.

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chrissy_fisher Newbie

chrissy_fisher

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thanks for the repsonse guys..yer i wasnt really expecting bcf to replace ment (sorry bout the misleading title) but yer the reel was working perfectly with absolutalely no fualts until then, so it caught me by suprise, anyway thanks guys im heading off to BCF this weekend and should sort it out there...again thanks

chrissy_fisher

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chrissy_fisher Newbie

chrissy_fisher

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marlin magic wrote:

i had a plano 7271 tackle box break i rang bcf and they said bring it in and they are going to give me a new 1 off the shelf not bad i think for good service

was that a three digit tackle box though???...but yer i agree, BCF service is always prettty good...actuallly in you saying that i remeber when i bought a SX 60 from there that didnt swim proppely and they gave me a new one off the shelf...BCF service is GREAT!

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