Carl Sammut

I'm having the same problem here. i recently just bought a Shimano Nexave 4000 reel, and with it i bought some braid. I decided to buy a lower quality braid since I couldn't spend much money, and this was half the price. I was aware the higher quality braid would be smoother, cast a bit farther and would feel better, however I didn't expect the lower quality braid to come with this much problems. i spooled it at home, with a very bad technique, however we do this every time with no problems. After the first 5 uses of this reel, every time i would get big wind knots which would sometimes leave me with no option but to cut the braid. I then decided to get it spooled from where I bought it from. They told me that it was spooled wrong, and they said that they will add backing and will respool it properly. They said that it should prevent wind knots, but it didn't.... To add onto it, from the first time we spooled it at home and after i got it spooled properly the line layed in an hourglass shape. I've tried messing with the washers but i saw almost no difference. Any suggestions?